Effective Date: September 5, 2026
This Privacy Policy describes how Audrey Colbert-Lovell, mortgage loan consultant with MVM Group powered by AnnieMac Home Mortgage (NMLS #338923), individual NMLS #329047 (collectively, "we," "us," or "our"), collects, uses, and safeguards personal information when you visit audreylovell.com or otherwise interact with our services.
Information We Collect
We collect information you provide directly, such as your name, email address, mobile phone number, mailing address, and information related to your mortgage inquiry (for example, purchase price range, property location, employment or income information you choose to share). We also collect limited technical information automatically, including IP address, browser type, device information, and cookies used to operate the site.
How We Use Your Information
We use your information to respond to your inquiries, provide mortgage guidance and loan-related services, schedule appointments, send appointment reminders, share loan status updates, deliver promotional offers you have opted in to receive, comply with legal and regulatory obligations (including those applicable to licensed mortgage originators), and improve our services.
SMS / Text Messaging Communications
By providing your mobile number and opting in through our website or in writing, you consent to receive text messages from Audrey Colbert-Lovell of MVM Group powered by AnnieMac Home Mortgage regarding your mortgage inquiry, loan status updates, appointment reminders, promotional offers, and related mortgage services. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for help. Consent to receive text messages is not a condition of any purchase or loan application.
Mobile information (including phone numbers and SMS opt-in data) will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors supporting our services (such as customer service, CRM, and messaging platforms) is permitted solely to deliver the services you have requested.
Cookies and Tracking
Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use our pages. You can control cookies through your browser settings.
How We Share Information
We share personal information only as needed to provide services to you, including with AnnieMac Home Mortgage as our sponsoring lender, service providers acting on our behalf under confidentiality obligations (such as our CRM, hosting, and messaging platforms), and where required by law or to respond to lawful requests. We do not sell your personal information, and we do not share mobile information with third parties or affiliates for marketing or promotional purposes.
Data Retention
We retain personal information for as long as needed to provide services, comply with our legal and regulatory obligations as a licensed mortgage originator, resolve disputes, and enforce our agreements. When you opt out of SMS communications, your mobile number is suppressed from further marketing messages promptly.
Your Choices and Rights
You may opt out of SMS messages at any time by replying STOP. You may unsubscribe from email marketing using the link in any marketing email or by contacting us. You may request access to, correction of, or deletion of your personal information by contacting us at the address below, subject to applicable legal and regulatory retention requirements.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to children under 13 and we do not knowingly collect personal information from them.
Changes to This Policy
We may update this Privacy Policy from time to time. The Effective Date above reflects the most recent version.
Contact Us
Audrey Colbert-Lovell
MVM Group powered by AnnieMac Home Mortgage
3435 Pine Ridge Road, Unit 101
Naples, FL 34109
Phone: 239-323-3323
Email: AudreyL@mvmgrp.com
NMLS #329047 (Individual) | NMLS #338923 (AnnieMac)
Equal Housing Lender
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